StepForge operates on an order-request and invoice model. This page explains exactly how shipping works within that process — from the moment you submit a request to the day your order is delivered — so you always know what to expect.

How Ordering & Shipping Work Together

Unlike a conventional store, StepForge does not take payment at checkout. Instead you submit an Order Request, our team reviews it, and we send you an invoice covering the product and any shipping. Your order is only prepared and dispatched after the invoice is settled. Shipping timelines therefore begin once payment is received, not at the moment you submit your request.

The Order Review Process

Every request is reviewed by a StepForge representative, usually within one business day of submission. During this review we confirm that the requested model and size are available, verify authenticity as part of preparing your order, and calculate final shipping. We then send your invoice. This deliberate step is what allows us to guarantee that the exact pair you want is in hand and genuine before anything is charged or shipped.

Processing & Dispatch Times

Once your invoice is paid, your order moves into fulfilment. Orders are typically inspected, carefully packed and dispatched within one to two business days. During exceptionally busy periods this may extend slightly; if so, we will keep you informed by email. You will receive a shipping confirmation with tracking the moment your parcel leaves us.

Domestic Shipping (United States)

We offer free standard shipping on all domestic orders, with no minimum spend. Standard delivery typically arrives within three to seven business days of dispatch, depending on your location. All domestic orders are fully tracked. If you require a faster service for a specific order, mention it in your request and we will let you know what expedited options may be available and any associated cost on your invoice.

International Shipping

We are able to arrange international delivery to many destinations. Because customs, duties and transit times vary considerably between countries, international shipping is quoted individually as part of your invoice rather than offered at a flat rate. Submit your request as usual and our team will confirm whether we can ship to your country, the shipping cost, and an estimated delivery window before you settle the invoice.

Any import duties, taxes or customs charges levied by the destination country are the responsibility of the recipient unless explicitly stated otherwise on your invoice. These fees are set by local authorities and are outside our control.

Tracking Your Order

Every order — domestic and international — ships with tracking. When your parcel is dispatched you will receive a shipping confirmation email containing a tracking link. You can also view live order status at any time from your StepForge account dashboard. We recommend keeping an eye on tracking as your delivery date approaches, and contacting us promptly if anything looks unusual.

Carriers

StepForge ships with established, reputable carriers selected for reliability and tracking quality. The specific carrier for your order depends on your destination and the service level, and is reflected in your tracking details. Our priority is that your footwear arrives quickly, safely and with full visibility along the way.

Delivery Estimates

All delivery timeframes provided are estimates based on typical carrier performance. They begin from the point of dispatch, not from when you submit your request or receive your invoice. Remote locations, customs processing for international orders, and peak-season volumes can all affect timing. We will always give you the most accurate estimate we can on your invoice and in your shipping confirmation.

Address Corrections

Please double-check your shipping address when submitting your request. If you spot an error, contact us as soon as possible — before your order is dispatched we can usually update the address without issue. Once a parcel has shipped, address changes depend on the carrier and may not be possible, so early notice is important. StepForge cannot be responsible for orders delivered to an incorrect address provided at the request stage.

Delays & Exceptions

Occasionally factors outside our control — carrier delays, severe weather, customs inspections or high-demand periods such as major sale events and holidays — can affect delivery. While these situations are uncommon, they do happen across the industry. If your order is delayed, we will do everything we can to help, including liaising with the carrier on your behalf and keeping you updated. If a parcel is lost or significantly delayed in transit, contact our team and we will work with you toward a fair resolution, whether that is a replacement or a refund.

Order Confirmation & Status Updates

Communication is a core part of how we ship. From the moment you submit your order request, you are kept informed by email at each meaningful stage: request received, invoice issued, payment confirmed, and order dispatched. Each message contains the information relevant to that step, including your reference number and, once shipped, your tracking link. You can also log into your StepForge account at any time to see the current status of every order you have placed. If you ever feel out of the loop, a quick email to our team will get you a clear, current update.

Packaging & Protection

Premium footwear deserves to arrive in premium condition. Every pair is packed with care: the original branded shoe box is placed inside a sturdy outer shipping carton so that the box itself — which collectors and customers rightly value — arrives undamaged. We never use the shoe box as the shipping box. This extra step protects both the product and its packaging in transit, so your order looks exactly as it should when you open it.

Orders With Multiple Items

If your order request includes more than one pair, we generally aim to ship everything together in a single, well-protected parcel. In some cases — for example, if items are prepared at different times — we may ship in more than one parcel to avoid holding up your whole order. If a split shipment is necessary, we will let you know and provide tracking for each parcel. There is never an additional shipping charge to you for a split we initiate on a domestic order.

If Your Order Hasn’t Arrived

If your tracking shows delivered but you cannot locate your parcel, first check around your property and with neighbours or building management, as carriers sometimes leave parcels in a safe place. If it still cannot be found, contact us within a few days of the marked delivery date and we will open an investigation with the carrier. For parcels that appear stuck in transit beyond the normal window, reach out and we will chase it on your behalf. We treat every missing-parcel case seriously and will not leave you without a resolution.