Yes. Every pair sold by StepForge is 100% authentic. We deal exclusively in genuine footwear from established brands — Nike, Adidas, New Balance, ASICS, HOKA and Brooks — and never list replicas, factory rejects or counterfeit product. Authenticity is the foundation of our business, and each item is inspected before it is offered to you. If you ever have a concern about a pair you have received, contact our team and we will review it with you directly.

Each pair passes a multi-point inspection that examines construction, materials, stitching, branding, box and labelling against known genuine references for that model. Items that do not meet our standard are not offered for sale. Because StepForge operates on an order-request basis, this review happens as part of preparing your order, giving us a deliberate checkpoint before anything ships. Our goal is simple: when a StepForge box arrives, you can be completely confident in what is inside.

We source through reputable supply channels that specialise in authentic, in-demand footwear. Our curation team selects models based on quality, demand and condition rather than volume, which is why our catalogue is focused rather than endless. We are an independent premium retailer — not an official store of any brand — and we are transparent about that. What we guarantee is that everything we sell is genuine and inspected to our standard before it reaches you.

Because submitting an order request doesn’t commit you to a purchase, requesting an item does not immediately reduce our inventory or place a hold on your behalf. Stock is only accounted for once your order is confirmed and moves into fulfilment after your invoice is settled. This keeps availability honest for everyone, and is part of why we confirm each order with you before anything is finalised. If the exact pair you want happens to become unavailable during review, we’ll tell you straight away and discuss the options.

StepForge uses an order-request model rather than instant online payment. You browse the catalogue, choose your size, and submit an Order Request through checkout — no payment is taken at that step. Our team reviews your request, confirms availability and authenticity, and then sends you an invoice with the final total and shipping details. Once your invoice is settled, we prepare and ship your order. This approach lets us confirm every detail with you personally before any money changes hands.

No. Submitting an Order Request costs nothing and commits you to nothing. It simply tells us which item and size you would like, along with your contact and shipping details. Payment only happens later, after we have reviewed your request and sent you an invoice that you choose to accept. There are no card fields at checkout and no automatic charges — the request step is purely about capturing what you want.

You will immediately receive an order-request confirmation by email with your reference number. A StepForge representative then reviews the request — usually within one business day — to confirm the item, size and availability. We follow up with an invoice covering the product and shipping. After the invoice is paid, your order moves into fulfilment: it is inspected, packed and dispatched with tracking. You are kept informed by email at each stage, from request to delivery.

Yes. Because no payment is taken when you submit a request, you can change the size, swap the item, or cancel entirely at any point before you settle your invoice — just reply to your confirmation email or contact our team. After an invoice has been paid and the order has entered fulfilment, changes may be limited by how far along the order is, but we will always do our best to accommodate reasonable requests.

After our team reviews and confirms your order request, we send your invoice by email — typically within one business day of your submission. The invoice details the product, the agreed price and shipping, so there are no surprises. It also includes clear instructions for settling the balance. If you have a question about anything on the invoice, simply reply to it or email our support team and we will clarify before you pay.

Yes. Your connection to StepForge is protected by SSL encryption across the entire site, including the order-request form, so the contact and shipping details you provide are transmitted securely. Because we do not collect card details at checkout, sensitive payment information is never entered into a public form on the site — another layer of protection. Invoicing and payment are handled through trusted, secure channels arranged directly with you.

Premium footwear deserves to arrive in premium condition, so packaging is something we take seriously. Your pair ships in its original branded shoe box, which we place inside a separate, sturdy outer carton — we never use the shoe box itself as the shipping box. This protects both the shoes and the box, which many customers value in its own right. Where an order includes more than one pair, we generally ship everything together in a single well-protected parcel.

StepForge offers free standard shipping on all orders within the United States — there is no minimum spend. Any applicable shipping for international destinations is confirmed on your invoice before you pay, so you always know the full cost up front. We believe shipping charges should be transparent and predictable, never a surprise added at the last moment.

Once your invoice is settled and your order enters fulfilment, it is typically inspected, packed and dispatched within one to two business days. Standard domestic delivery then usually arrives within three to seven business days, depending on your location. International timelines vary by destination and are confirmed with your invoice. Remember that the order-request and invoice steps happen first, so total time from request to doorstep depends partly on how quickly the invoice is settled.

We ship with established, trackable carriers and every order includes tracking. As soon as your parcel is dispatched, you receive a shipping confirmation email with a tracking link so you can follow it to your door. You can also view your order status any time from your StepForge account. If tracking ever appears stalled or a delivery seems delayed, contact us and we will investigate with the carrier on your behalf.

We are able to arrange international shipping for many destinations. Because international logistics, duties and timelines vary widely, international orders are handled on a case-by-case basis through the order-request process: submit your request as normal and our team will confirm whether we can ship to your country, along with the shipping cost and estimated timeline, on your invoice. This ensures there are no hidden costs and that delivery expectations are clear before you commit.

For international orders, any import duties, taxes or customs fees charged by the destination country are the responsibility of the recipient unless we state otherwise on your invoice. These charges are set by your local authorities and are outside StepForge’s control. Where possible, we will note expected considerations on your invoice so you can plan accordingly. If you are unsure about duties for your country, ask our team before settling your invoice.

In the rare event that a pair arrives damaged or with a manufacturing fault, contact us within 48 hours of delivery with your order number and clear photographs. We’ll arrange a replacement, exchange or full refund at no cost to you, including any return shipping. Genuine faults are always our responsibility to put right, and we treat them as a priority. The same applies if you ever receive the wrong item — we’ll correct it promptly and cover the cost of doing so.

Unworn items in their original condition and packaging may be returned within 30 days of delivery for a refund or exchange. Footwear should be tried on indoors on a clean surface to keep it in resaleable condition. Items that show signs of wear, or that are missing their original box and tags, may not qualify. Full details, including how invoice-based orders are refunded, are set out on our Returns & Exchanges page.

Each product page lists the available sizes for that model. Sizing can vary slightly between brands and silhouettes, so if you are between sizes or unsure, mention it in your order-request notes or email us before settling your invoice — our team is happy to advise based on the specific model. Because we confirm your order before it ships, the request stage is a good moment to get sizing right and avoid an exchange later.

If your pair doesn’t fit, you can arrange an exchange for a different size (subject to availability) or return them within the 30-day window, provided they are unworn and in original condition. Start by contacting our team with your order number and the size you need. We’ll guide you through the process step by step. Where stock allows, exchanges are the quickest route to getting you into the right fit.

StepForge curates premium running and lifestyle footwear from six leading names: Nike, Adidas, New Balance, ASICS, HOKA and Brooks. Rather than stocking everything, we focus on the models that best represent each brand’s performance and design. You can browse the full range on our Brands page, where each brand has its own dedicated collection.

Our catalogue features established, sought-after models chosen for their quality and lasting appeal rather than chasing every new drop. Availability of any particular size or colourway can change, which is one reason we operate on an order-request basis: it lets us confirm that the exact pair you want is available before you pay. If there is a specific model you are after that you don’t see listed, contact us and we’ll let you know if we can source it.

The fastest way to reach us is by email at hello@stepforgecompany.com. Our team typically responds within one business day, Monday to Friday. Whether you have a question about sizing, your order request, an invoice, a return, or anything else, we are happy to help. You can also reach us through the form on our Contact page. There is no call centre and no queues — just direct, considered support from people who know the product.